Empower Early Learning Centre Orchard Hills

My daughter has been attending Empower ELG Orchard Hills for just over a year. From the beginning, they were very accomodating with placements that they had available and the offer of casual visits was very helpful until we were able to secure a permanent place in their centre. They offer great opportunities for the children to experience new things like walking to their sister centre, a local playground or catching the bus to go to swimming lessons. The main thing that sets Empower apart from other services is their constant commitment to consistency with Educators. Educators at Empower have a caring and kind nature that is essential to making our children's experience at daycare positive every time they are there. When staff members have left, they have always been replaced with an educator that fits the ethos of the centre. We appreciate the commitment of all of the staff to ensure our daughter thrives in daycare and are very happy that we chose Empower.

After months of research comparing different daycares, Empower Orchard Hills was our no.1 choice -they not only rated as EXCEEDING in 5/7 categories on the National Quality Framework but also had so many positive personal accounts online and from friends. Upon commencing our daycare journey, we found the staff to be warm and impressive: Jade, the owner was incredibly welcoming and helpful when responding to our inquiries. Sommer, the floor manager was a ray of sunshine when taking us for a tour -she was was confident, thorough and transparent when explaining Empower's approach to caring for each child and welcomed all questions. Watching the staff's dealings with the children also left a strong impression as they were highly attentive and communicated with each other whenever one child needed attention. It was evident they had a low staff turnover which for me, is clear indicator of a solid daycare centre. We always knew our sensitive son (now diagnosed as autistic) would struggle being away from us. But the staff at Empower had no reservations having to deal with the teary and often heavy goodbyes. The always spoke with a sweet voice, offered countless hugs and never ran out of patience. They worked with us to create a strategy to help him transition, build connections and feel safe. I especially appreciated the photo and anecdotal updates I'd receive (and still receive!) every day. It was very reassuring knowing he was being looked after with much affection. It's been 6 months since our journey with Empower. Our son now rejoices whenever he knows it's an "Empower Day". He will still have off days missing us, but it had never stopped him from wanting come back again. That's how wonderful his little world is at Empower. Oh and just want to add because this can a make world of difference for working parents especially: our son has never brought any illness home from daycare which means I've never had to take carers leave. I think this in itself is another great reflection of highly responsible staff and a daycare with proper protocols. Thank you so much to all the educators at Empower. We are beyond grateful for your unwavering dedication to the children AND parents.