Curiosity Tree Morayfield

We had a bad experience at this center over the course of 8 months, it had an extremely high staff turn over and there was an ongoing lack of consistency and support. I raised issues and concerns with center management on 3 seperate occasions (class ratios not being met, educators disregarding parents and children, inconsistent staffing) and these issues were addressed at a low priority with remedy actions taking weeks to occur, the second I stopped the financial debit approval from my bank account however, their head office and higher management were suddenly very interested in us and pretended to care about the feedback we had provided. In the end only 1 raised issue was addressed with everything else being either dismissed and minimised, and considering the center had a rebrand and at least 3 different people as acting manager in our 8 months attending, it made it very easy for them to push everything under the rug. Our account was paused in the end while working towards conflict resolution, and despite being told in writing that our bookings were still active, these were offered out to families on the wait list. In the end I’ve been left feeling like it was a blessing in disguise that our bookings got offered out as the head office staff’s total disregard for their attending family’s concerns would set the tone for why the center doesn’t feel that they have to address these concerns either. There are 4/5 genuinely great staff working at the center that we couldn’t fault, but even they would make comments around the centres high staff turnover so it really does go to show the lack of support being provided by this company for both service users and staff alike. Glad we are no longer attending here.