Creative Garden Early Learning Mount Annan

My daughter attended this daycare centre, but unfortunately, I was not happy with the way the director, Sabrina, handled several matters. On multiple occasions, I asked questions about gap fees and other important details, but she never provided clear answers and was quite arrogant in her responses.she didn't even respond to my email. During my daughter’s first few days,only 3 times, she experienced separation anxiety, which is completely normal. However, I was shocked to see the director roughly pull my daughter inside the centre while my daughter was crying, showing no care or compassion. I chose not to complain at that time because I didn’t want my child to face any issues while settling in.My daughter attended two days per week, and most days she came home very hungry, saying she didn’t eat much at daycare. I raised this concern, but I did not see any improvement. I started giving her enough food before drop-off and immediately after pick-up to ensure she wasn’t starving. Another disappointing issue was , I sent emails regarding my daughter’s needs and other concerns, but I never received any responses from the director. I only saw photos and updates through the app, not any important notifications as i didnt receive any email from the director. Because of this, we missed her graduation day, I couldn’t help but feel that perhaps we were treated differently because we are not white. I am from Sri Lanka, and I deeply respect all people regardless of their nationality. I especially honour the First Nations people of this country. Australia is a beautiful, multicultural nation, and every child deserves equal care and respect. I do want to acknowledge that a few educators at the centre were kind and caring toward my daughter. I hope the right educators received those gifts.I gave small gifts to express my gratitude and hope those educators continue their wonderful work. I also noticed another parent left a negative review, and I completely agree with her. I sincerely hope this centre improves its quality of care and ensures that all children are treated equally, with love and respect.