Creative Garden Early Learning Kellyville Ridge

I’m writing to share how upset and stressed I’ve been about something very important. As a first-time parent, I trusted that the childcare manager would guide me or tell me if I needed to do something. When i first enrolled my son in 2023 my CCS was approved and I was not paid anything, i was paying out of my pocket, I contacted centrelink just to ask about the process and they said my child has been absent they can not see enrollment or attendance in centre. This is what I have been asking centre manager and she failed to answer and. also she was unaware of anything. She did not know how the system or how to guide us. Now for almost more than a year of fighting about this matter nothing can be done. I won’t be paid for the amount which I paid to child care. I assumed the CCS would be sorted automatically or given at the end, but that never happened. I made many many calls, heaps of visit to centre link and many emails and tried to fix the issue, but no nothing can be done, I was told nothing could be done. As financial year has passed, although I escalated this matter in 2023 to centrelink same year i ended care for my son. But the department took so much time about this matter that nothing can be done now. This has caused a lot of stress and financial loss. I feel it was the manager’s responsibility to explain CCS properly—especially to new parents like me. One conversation could have made a big difference.

The educators at creative gardens have the children best interest at heart. The toddlers room has the most lovely education experience and stimulating group times.