Creative Garden Early Learning Cheltenham

I'm not sure who has been leaving Google reviews, but this centre is definitely not 5 star worthy. When our son started in the Bottlebrush room he was happy and really enjoyed himself. The lead educators in this room are excellent and really go above and beyond. However, everything changed once he moved up to the Gumnut room. The level of care dropped significantly, we stopped receiving progress updates and the quality of activities decreased substantially. It appears this centre has staffing issues as everytime I would drop off/pick up my son from the Gumnut room there were different educators working that day. A few times when I picked up my son, their was only 2 X assistant educators looking after the kids. A major Incident occured approximately 2 months ago when I picked up my son from the Gumnut room, it was 10 degrees outside and the kids were all outside in summer clothes and onsies. My son's hands were freezing and turning blue. All the kids winter jackets and beanies were laying in one big pile inside next to the door. Both the assistant educators (Sonia and Alice) were wearing warm puffy jackets. I immediately asked why are the kids outside in summer clothes when it's 10 degrees outside? Why are all their warm jackets in a big pile by the door and not on them? Look, both of you are wearing warm puffy jackets, why aren't the kids wearing warm clothes? Both of the educator's had a stunned look on their face and had nothing to say in response. A formal complaint was made to centre managment but nothing further was looked int or said. Another major Incident occured last year, when I went to pick up my son, I walked into the bottlebrush room and all the lights were turned off. All I could hear were babies crying. I took one step into the room and felt someone pulling on my pants, it was my son pulling on my pants with tears rolling down his face. It was so dark I could barley see him. When I picked him up his whole face was red and covered in tears. The educator's filling in (Sonia and another lady) came out and said sorry the reason we have the lights off is because we are trying to get the other kids to sleep and your son + another kid didn't want to go to sleep. I said, well in that case they should be in a room with lights on playing with toys. Both educators did not seem to care that 2 of the kids were sitting in a dark room cryng. We immediately made a complaint to centre management and once again nothing eventuated from this complaint.