Coomera Rivers Playschool Early Learning Centre

Poor enrolment process ................................... First, I would like to clarify that this review is not about their childcare service. It is only about my experience I had last month regarding their admission process. I lived in Brisbane. Before moving to the Gold Coast, I started looking for a childcare centre for my child. I initially contacted another branch of Coomera Playschool to ask if they had any availability. I took leave from work and visited the centre in person, coming all the way from Brisbane. After the visit, they informed me that there was no availability for my child. Since then, whenever I contact a childcare centre, I always make sure to confirm availability before making any visit. Some centres clearly informed us that they did not have any places available, or they shared which specific days were available over the phone. Later, my wife contacted the Coomera Riverside Playschool to ask about availability. The staff member said there was possible availability on all days except Tuesday, and invited us to visit the centre. To be sure, I called them again and specifically asked if there was availability on Monday, Tuesday, and Thursday. I clearly mentioned that if there was no availability, I would not visit the centre because we needed to enrol immediately and did not want to be added to a waiting list We did not waste our time if no availability. They again said that there was possible availability on all days except Tuesday, and encouraged me to visit. I again took leave from work and visited the centre. During the visit, they repeated that there was possible availability on all days except Tuesday. We were interested in enrolling our child for any three days a week. They informed us that they would confirm the enrolment by the following day. However, they did not call back. I called them instead, and was then told that there was no availability on any day—not even a single day—and they offered to place my child on the waiting list. This experience was very disappointing. We visited the centre only after confirming the availability several times, but later we were informed that there were no spots. As a family that needed to start care immediately, we would not have visited the centre if we had known there was no availability. It was a waste of time, effort, and resources. I personally believe that their admission process should be improved to make it clearer, more accurate, and more respectful of families’ time and needs.

We couldn’t be happier with our experience at Coomera Rivers Daycare. The educators are incredibly warm, attentive and genuinely care about the children’s wellbeing and development. From the moment we walked in, we felt welcomed and supported as a family. The facilities are clean, modern and thoughtfully designed with plenty of outdoor space and engaging activities. Our child has grown so much in confidence and social skills since starting here, and we’re always impressed by the communication and regular updates we receive. The team really go above and beyond to create a safe and nurturing environment. Highly recommend to any parents in the area looking for quality early education and care.

This is honestly the most amazing child care/education facility I have ever encountered. It is well run from the foundation up. Child educators here are genuinely engaged and supportive of children and their interests, they are encouraged to think, build, to sing and play together. They feed the children healthy snacks and the children help to set up and clean up for snack time. Special regards go out to Miss Claire, Miss Fabiola, Miss Bec and Miranda at the front desk for always going above and beyond to make sure our needs have been met or exceeded. I have 100% confidence that Coomera Rivers Playschool will care for your child in the same way. If you can find a spot do not hesitate to enroll!