Coastal Kids Kindergarten

⭐ 1/5 Stars – Very Disappointing and Unprofessional Staff Behaviour<br><br>I am extremely disappointed with the disrespectful and unprofessional treatment I received over the phone from a staff member at Coastal Kids Emu Park.<br><br>I initially called to pass on an important safety message to a staff member named Faith regarding a brushfire that had caused a section of Emu Park Road to be closed. The first lady I spoke with was polite, respectful and professional. She kindly assured me that she would pass the message on to Faith, which I appreciated.<br><br>However, when I called a second time to provide an update that the road had reopened and to warn Faith to drive carefully due to the thick smoke still affecting visibility, I was met with nothing but disrespect and an unpleasant attitude from the female staff member who answered.<br><br>I was simply trying to do the right thing by keeping someone informed about a potentially dangerous road situation. There was absolutely no reason for me to be spoken to in such a disrespectful manner, especially when my intentions were purely about someone's safety.<br><br>What concerns me most is that this is a childcare facility where professionalism, patience, kindness and respect should be among the highest priorities. If a staff member cannot show basic courtesy and respect towards an adult who is simply trying to help, it raises questions for me about the standards of communication and professionalism within the centre.<br><br>Parents place an enormous amount of trust in childcare staff to look after their children, and the way staff communicate with members of the public can leave a lasting impression.<br><br>I want to make it clear that the first lady I spoke with was lovely and handled the situation professionally. Unfortunately, the behaviour I experienced during my second phone call completely changed my impression of this centre.<br><br>Respect costs nothing, and professionalism should never be optional, especially in a childcare environment.<br><br>Very disappointing experience. ⭐