Children First Early Education Salisbury Downs - New Year, New Beginnings - 4 Weeks Free Childcare!*

Being a first time grandparent and first time user of a childcare centre this has been a very positive experience. The staff/team are very compassionate and patient. Our granddaughter is experiencing a wide range of activities in a safe monitored environment. We appreciate the informative updates emailed through about the daily activities accompanied by gorgeous photos. I would definitely recommend this centre.

As a first time mum I was very nervous about child care. I had looked around and then came to Child First at Salisbury downs. The place is amazing and so are the staff. They have been nothing but friendly and welcoming. Even with little incidents (bump on the head) that have happened the communication and care has been great. Thanks for being so wonderful team.

Unfortunately, my family had a distressing experience that left them feeling traumatized and reluctant to trust the childcare system. While the staff initially seemed well-meaning, it was troubling to know that they made assumptions about situations based on ethnic background, despite priding themselves on being diverse. There were significant issues with communication and support that affected the overall environment. I believe it's important for childcare providers to create a nurturing and safe space for children and families. It's evident that this center has failed to exercise respect for families (Quality Area 6 of the National Quality Standard), which emphasizes the importance of valuing and respecting families and ensuring their rights and perspectives are acknowledged and supported. As a result, this has left my sister-in-law and her child feeling unsupported and undervalued. Open communication and respect for families are crucial in childcare settings, yet this center did not prioritize these aspects. I hope they can improve their practices to ensure that all families feel heard and respected in the future.

If I could give this child care a zero star I would! After my child got hurt in their care, they lied to me that they would call me to talk over the issue but they never bothered!! The director lied to my face that she would call me but she never did! I just wanted answers, I wanted to know what actually happened to my child but they couldn’t care less! 2 weeks after they lied that they would call but didn’t I sent them an email to cancel my daughter’s care! The care was suspended until further notice e.g. calling me but since they didn’t call I told them to cancel the care! I got an email that it was cancelled. My daughter has been staying home because I have PTSD from this whole experience! And I don’t even know I would ever trust another child care centre ever again! They turned our family live upside down but couldn’t be bothered to reach out!! After weeks of cancellation, they have now put my account in negative! Charging me Over $600!! For what?!! Do not take your child to this place! They don’t care about the safety of your child and they don’t value relationships!!! They hurt my child and put me through hell for it! Stay away from them for the safety of your children and your sanity!!