Cardiff ELC

DO NOT SEND YOUR CHILDREN HERE. This doesn’t even deserve one star. My child was so poorly treated the ONE day he was there. I was desperate for another day after my original daycare didn’t have the day I needed when I finally went back to a work after a year. When I dropped him off at 9am, they told me he was not allowed his “riff raff doll” because it’s a choking hazard (apparently) when he sleeps with it at his other day care. Taking his innocence and comfort away starting at a new place with strangers. When I picked him up, they couldn’t tell me anything about his day other than words had just changed his nappy at “3pm” The man than came into the room and informed me he had a “rash” on his bum when I can guarantee when I changed him nappy in the morning when he woke he defiantly didn’t, than informed me that I needed to bring sudo cream next time. When I checked his bag, at this stage my child was still on formula, I would pack two containers and two bottles with water, that were NOT touched. My child was so severely dehydrated when I picked him up he slept from 430pm - 10 past 8 I had to wake him up for dinner. At this stage he was screaming in pain, NOTHING would settle him, i went to chuck him in the shower and my child was screaming because he had two red marks on both sides of his bottom which SKIN HAD COME OFF! he was in pain for weeks and I had to let it heal on its own, as skin was torn I couldn’t put any cream on it. Since being in touch with these people and telling them my concerns, I requested they stopped taking money out of my account & I wanted a refund for the money I paid upfront, and they continued to take out weeks after this because of the two weeks after trying to enrol. They told me the director would get back to me but never did contact me back. They ended up taking me to the debt collectors which I was emailed by them a few weeks later I emailed them after hearing about the collectors when they said they would contact me and never did, they said it was “out of their hands” I have taken them to the department of education, which I am also not happy with the outcome. This is the most unprofessional daycare, they don’t care about their children, they just try to squeeze in more and more kids and can’t manage everything going on. I feel horrible for my child. DO NOT SEND YOUR CHILDREN HERE!!!! I ended up lucky enough telling my daycare that my child was originally at when I started my child at 5 months old about what happened and they were able to get my child in on the day I was desperate for, because they felt horrible about what I told them happened.