Bright Sun Family Day Care

Very disappointing experience.<br><br>My son started attending Bright Sun Family Day Care on 20 July 2026. From the beginning, I was open about his additional support needs and provided his relevant NDIS and support documentation. I also made every effort to communicate with the educator and discuss strategies to support him.<br><br>Unfortunately, after some behavioural incidents, I was told that his educator could no longer continue caring for him because she felt she did not have the capacity to meet his needs. I was also told that other parents had raised concerns and wanted their children placed with another educator. The service ultimately confirmed in writing that my son’s care would end on 18 October 2026.<br><br>What disappointed me most was that, despite the service knowing his needs from the beginning and my willingness to work collaboratively, I did not feel there was enough effort to find a sustainable way to support him before ending his care.<br><br>I understand that caring for a child with additional support needs can be challenging. However, I expected a Family Day Care service to work with the family, explore strategies and support options, and give the child a genuine opportunity to succeed.<br><br>This experience has left me feeling that my son’s additional needs became a reason to end his care rather than a challenge the service was willing to work through with us. Unfortunately, based on our experience, I cannot recommend this service.