I am extremely disappointed with this daycare and, in particular, the way a serious safety issue involving my son has been handled.<br>Three weeks ago, my toddler was pinned down with his face in the sand and bitten on the cheek by another child. His face was visibly swollen afterwards. We raised our concerns with management and had a meeting where we were assured that appropriate steps would be taken and that our son would be separated from this child.<br>Today, despite those assurances, my son was bitten again by the SAME child, this time on the eyebrow, leaving the area red and visibly injured.<br>When I raised this with the manager, Catarina, I was told that there was nothing more they could do and that my son may even get bitten again in the future.<br><br>That response is completely unacceptable to me as a parent. I understand that toddlers can have behavioural incidents and that daycare staff cannot prevent every single interaction between children. However, after a serious incident had already occurred, assurances were given that the children would be separated. To then have my son bitten again and be told that there is effectively nothing more that can be done is extremely concerning.<br><br>What concerns me most is not simply that an incident occurred — it is the lack of confidence, accountability and reassurance from management when I raised it. I expected a clear plan to protect my child, not to be told that this could simply happen again.<br>My son should be able to attend daycare without me having to worry that he will repeatedly be physically harmed.<br><br>Because of this, I have now removed my son from the centre. I no longer have confidence that this is an environment where his safety is being adequately managed.<br><br>I would strongly encourage other parents to ask very detailed questions about how the centre handles repeated incidents, how children are separated when necessary, and what specific measures are put in place to prevent the same child from being repeatedly injured.<br><br>For us, this was the final straw. The way this situation was handled by management was deeply disappointing and, in my view, completely unprofessional.
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