Believe Playschool Pty Ltd

I initially wrote a 5 star review but recently had to take it down and change it to 1 Star, due to an incident with the male teacher & who is the OWNER of the childcare & my 4 year old daughter. The daycare is owned by him & his wife who is also the manager which was a conflict of interest in my case. (I am unable to write the full story due to maximum words). The incident started with my daughter refusing to nap in the class or lay down quietly to rest during their 1 to 2 hour nap schedules. My 4 year old doesn't nap at home, sleeping or resting in the class was difficult for her so she rebelled by having either tantrums or not complying. We had asked if she can do a quiet activity or go to another area, but was advised that it wouldn't be fair for the other kids who are sleeping/resting. I had asked what actions were taken against her when she doesn't comply, they replied; Those that don't nap/rest don't get stickers, and my daughter would also be refused to take part in an activity or play with a toy. When we went home, my child told me that her male teacher had pinched her arm and taken her outside because she was naughty. The next day, my husband & I had a meeting to discuss about my child's behavior the previous day (1st time physically spitting towards her teacher during nap time) and were hoping he would open up about the alleged incident. They didn't so we brought up about her allegation. He then admitted & said he was embarrassed. We then asked him & his wife how their investigation report will be conducted as it's a conflict of interest if his wife is involved. It was said it would be an internal investigation by THEIR own 2 teachers, NO external investigation which was strange & biased. We requested to watch the CCTV & the next day we watched 2 snips which showed my child refusing to lay down, then she spat towards him & he then grabbed her upper arm with force (pinch), stumbling her outside the classroom door & leaving her outside between the tiny space outside the solid door and pool gate in the foyer/lift. Then the 2nd clip shows when she re enters the classroom & was made to apologize to the class. The owners didn't address how long she was outside for, until my husband saw the time stamp between both videos & showed almost 30 mins. Then he admitted. She has no sight of anyone where she was kept, and my concern then came upon that there is no supervision & anything could have happened in 30mins. He had advised he had checked up on her about 2 times, at what extend idk. We initially tried to keep an open mind, however that quickly changed once they had sent us their 'internal investigation'. It was a huge SLAP IN THE FACE outrageous! Nothing was mentioned about her being neglected and isolated outside, the extent of his actions and the conclusion was even a bigger disappointment with his actions were being praised & commended, and it ONLY outlined my child's behavior. The next red flag was when I made a complaint to the NSW Department of Education, I was advised that BELIEVE PLAYSCHOOL did NOT report the incident within 24 hours of the complaint by the parent or report it at all! They also didn't supply the investigator their ridiculous 'internal report'. The next shocking thing was, when I had asked how she was in that 30mins alone, they replied she was okay & not crying. LIES! We were shown the footage, and you can see & hear her cry out!! I was so~ angry & couldn't watch the video, and I then understood, they tried to play it out as if they did nothing wrong, & they tried to hide from his actions. I was let down by the owners, I initially had only good things to say about them, they were always smiling, so kind to you & honestly I wouldn't ever think badly of him and his wife, until I uncovered the honest truth.. It was all a LIE. Actions speak louder than words. My child goes to a new school & her behavior has changed significantly & her new teachers praising how positive she is now. Thank GOD my child told me what happened or else I wouldn't of known what happened at Believe Playschool.