Aspire Early Education and Kindergarten White Hills

Dear Aeon, Thank you for taking the time to share your experience with us. We are truly sorry that your child’s time at our centre did not meet the standards of care and communication that every family deserves. As a provider of early education, the safety and wellbeing of the children in our care are our highest priorities, and we deeply regret the distress this situation has caused you and your family. We acknowledge that there were shortcomings in how your concerns were handled, and we sincerely apologise for any frustration this caused. No parent should have to repeatedly follow up on incidents, and we understand how upsetting it must have been for you to feel unheard. Since then, we have made significant changes in our management team and processes to ensure stronger communication, transparency, and responsiveness to families. We have also implemented further measures to improve supervision and incident reporting, working closely with our educators and the relevant authorities to create a safer and more supportive environment for all children. We appreciate your feedback, and while we cannot undo the past, we want to assure you that we are committed to doing better. If you would like to discuss this further, please don’t hesitate to reach out to us directly, we would value the opportunity to listen and address any remaining concerns. Once again, we sincerely apologise for your experience and thank you for bringing this to our attention. Your voice matters, and we remain dedicated to providing the highest level of care and support to all families at our centre. Regards, Aspire Early Learning & Kindergarten, White Hills.