Aspire Early Education and Kindergarten Truganina

I could have given 0 star if that was an option. Nil service, nil professionalism, pure money making business. I feel so sad writing this feedback as I am writing it for a childcare where the top priority should be providing the best care to the children and support to the parents. That should not be limited to only until SIGNING UP !! I enrolled my son to this center purely because of the convenience and went to attend an orientation on Day 1. Must say, that was the last day at the center for us. It was a total chaos, room educator went on her lunch break while I was there with my child to spend time with her. They organised next room teacher to take few notes on paper about my child. Out of that one hour for good 15 minutes I was sitting alone with my child. What sort of orientation it was, still unable to process !! The only smiling and communicating faces were students. I wonder what happens on a regular day when there are no students because I found it a total chaos in-spite of them having extra help with students. Besides, it is a week 2 and we are still receiving payment invoices. Even after informing them the same day that we are not continuing. The payments are still not stopped and first week direct debit is still not returned. And here I am feeling what I have got myself into- wasting time going through the enrolment ( when everything was so quick because we were signing up and unfortunately, everything is very slow now because we are leaving). Aspire, please do the needful and take some time to read through and action your emails, especially the one where family is leaving so that the direct debits don’t keep taking place and parents like me don’t keep wasting their time getting their own money back !! Thanks