Arwon's Little Angels Child Care Centre

My child attended Arwons for three years. While our experience started off positive, over time the quality of care and management declined significantly, which ultimately led me—and several other families—to transition to a different centre. One of the most concerning issues was the extremely high staff turnover. It was not uncommon to be asked to keep our child at home due to ongoing staff shortages. Communication around incidents was inconsistent, and there were multiple occasions where we received incident reports with little to no explanation of what had occurred. When questioned, we were often told that the security cameras were not functioning or the footage was unavailable. The general cleanliness and hygiene standards also became a major concern. The centre frequently had an unpleasant odor, and soiled children's clothing was placed in an unsanitary communal bin that parents had to sift through to find their child's items. Over the three years, I only saw the owner once—and that was during our final week, coinciding with what appeared to be a wider crisis involving staffing and parent dissatisfaction. Attempts to raise concerns were often met with defensiveness, and I've observed that critical reviews tend to be removed rather than addressed. That said, I do want to acknowledge that a handful of the educators were genuinely caring, professional, and went above and beyond for the children. Unfortunately, they seem to be working in an environment that doesn't fully support or value their efforts. If I were seeing Arwons for the first time today, I would not choose to send my child there.

In the past it has not been great but since the new director started it has really turned around. I had to see it for myself so, I went for a visit to check things out. Sam (the new director) is so beautiful and friendly and all of the staff seem wonderful. All of the children were happy and engaged and the whole vibe of the place was just incredible. I am so glad someone was able to turn this beautiful little centre around.👏😍