Adventures Preschool and Long Day Care - West Pennant Hills

Our experience sending our 2 year old twins to Adventures Pennant Hills has been at best average but often times quite disappointing. The building is new and on paper the facilities may be impressive but when you walk in the atmosphere is cold and corporate. There was a change in centre manager during our time there and the new manager would very rarely look up to say hello when you walked in in the mornings. My twins would come home with nappy rashes quite frequently. On one occasion they had not been wiped properly and Sudocrem was just applied on top of raw red inflamed skin with chunks of faeces still on their skin. There seems to be a very large number of trainees at this centre and they look confused and scared most of the time. Edit in response to business owner’s comment: A few hours after leaving this review, the centre manager left a missed call and then the owner called me. I have never met the owner and I have never seen her at the Pennant Hills branch so I’m not sure how she can be so certain of the environment at this facility. Yes, there was one incident of nappy rash that was so bad that it required an official email complaint but we have provided feedback verbally about nappy rashes prior to this incident. Yes, I also prefer to speak to educators directly to resolve any issues which we did when it concerned the health and wellbeing of my children. In terms of general feedback, the administrative staff did not seem open to feedback.